Refund Policy

Cancellations & Refunds

As our products are handmade to order, cancellations are subject to the following:

• Orders cancelled more than 7 days before collection may receive a refund of any payment made, less any non-refundable deposit.

• Orders cancelled within 7 days of collection are generally non-refundable, as ingredients and preparation will already have been committed.

• Custom or personalised orders cannot usually be refunded unless the product is faulty or not as described.

• The consumer contracts regulations 14 day cancellation right, does not apply to perishable food. Or personalised, bespoke items.

If we are unable to fulfil your order due to unforeseen circumstances, a full refund will be provided.